THE PANEL CONSISTED
Jackie Lee - Chairman of the Northern Home Counties
Rodney Lambert - Club Vice Chairman
Amanda Dunk - Regional Manager for the South East
Emma McQuillan - Club Executive Secretary
Ellen Shotts - Commercial Accommodation Manager
Also attending and available for discussion was
Chris & Steph Lee - Site Wardens from Henley Four
Oaks Club Site
Anne Hales - a Club volunteer European Tour Host
Q & A
A Member asked why the Club
only e mail the lead member.
It was asked if the Club liaise with caravan makers regarding quality
issues and can these be fed back into the magazine. RL explained that we
do have a Technical Committee who seek to investigate caravan problems
in general and Adrian Hobbs explained that there is a feedback method
via the Clubs website
A Member expressed concerns that the new site and CL signs are not as
prominent as the old Club signs.
It was suggested that where sat nav directions send you in the wrong
direction when close to site a ‘don’t go this way’ sign could be erected
A member asked if there was an electric car approved by the Club that
was suitable for towing and was the Club providing charge points at
sites. RL explained that there are currently 18 different cars with 5
different plugs. He further explained that Malcolm Groves was currently
evaluating metering on Club sites.
for motorhomes and tow cars was questioned as to whether petrol or
diesel was best. RL replied that diesel is now considered the cleanest
and that diesel was best served for rural use and electric best for
water from motor homes was a concern where sites still retain metal lids
on motor home dump points. It was explained that there is a shift from
lids to metal grating but there is a cost implication.
A member raised the issue of tungsten light bulbs and their continued
availability. RL explained that most caravans are now equipped with
A member advised that they were of the opinion that site wardens were
implying that monies were going into yerts and pods at the expense of
normal pitches. RL advised that 2 further sites were preparing for them
but they are currently only a trial. ES advised that only ground not
suitable for motorhomes or caravans was being used and that bookers were
members or friends of members.
The use of wifi on Clubs sites was expanding and many members present
thought the service should be provided free of charge. RL advised that a
charge was appropriate as the cost of providing the service and the
constant improvements required were expensive. Some Members were
confused as to why they could only connect one device to the interne
A member was concerned that he was not able to book Club site pitches
adjacent to his friends all of which had young family members. RL
advised that the subject had been discussed by various committees and
had decided the demand did not justify changing the booking system.
After a 50/50 show of hands in favour of reserving pitches it was agreed
to bring this to the attention of the Strategy Committee who were
meeting in a few days’ time.
The meeting felt that the rolling year booking facility for Club sites
was a good idea and was working well.
The Chairman mentioned that her caravan insurance premium had reduced in
price this year on renewal from the Club.
The question of vacating sites at 12noon was discussed. Generally
members are allowed to stay until 4.00pm with the permission of the Site
Warden unless the site is full in which case the 12noon rule applies.
A Member asked why he was required to remove everything from his caravan
or motorhome when admitted to a Caravan & Motorhome Club approved
workshop for service as this is not always practical or welcome. RL was
not aware of this requirement and referred the matter to Adrian Hobbs, a
Member of the Clubs Technical Committee to seek clarification. It was
thought to be a security and practical issue with damp checks on side
walls inside cupboards etc.
A Centre Secretary spoke of her concerns that the Club did not take
Centre rallies seriously and did not make land available for Centre use.
It was noted that sites within this Region were generally full
throughout the year and that the list circulated earlier in the year did
not include any sites available to this Regions Centres.
It was reported that some information leaflets provided on Club sites
were not always accurate and further proof reading should be carried
There has been some debate concerning leaving dogs in cars during
periods of hot weather. Some members were concerned that dogs were being
left in caravans and motorhomes.
The Regional Secretary advised the meeting that Members of some European
Caravan Clubs are entitled to use our Club sites as a member and pay the
member fee when staying in the UK. He enquired where he could find any
detail of such a scheme when our members are staying in Europe. He
further advised the meeting he had asked the same question on 3 separate
occasions and still awaits the answer.
RL addressed the meeting to explain the workings of the Club as many
Members were unsure of how all the pieces fitted together.
The Regional Chairman
thanked everyone for attending especially the Panel, myself for
organising the Event, Jackie Rickard for ensuring the safety of the
passengers on the boat trips and Ulla Daniels with Audrey Cadman who
ensured everyone was booked into the meeting.
Light refreshments were served on the terrace where the Panel mingled
with Members in a more informal manner. A complimentary visit to the
museum was very popular with many members taking advantage of the
A final boat trip followed with a further 43
passengers to complete a very successful and acceptable Event.
The Event closed at 5.45pm.
Vice Chairman, Northern Home Counties Region
The Caravan & Motorhome Club